ImpactHealth.io (“we”, “our”, “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit www.impacthealth.io.
1. Who we are
ImpactHealth.io is an e-commerce store selling premium home therapy and wellness products, operated from the United Kingdom. For any data queries, contact us at: privacy@impacthealth.io
2. What data we collect
Name, email address, phone number, and delivery address when you place an order.
Payment information (processed securely by Stripe or PayPal — we never store card details).
Browsing data, cookies, and device information when you visit our website.
Any messages or enquiries you send to us directly.
3. How we use your data
To process and fulfil your orders.
To send you order confirmations and shipping updates.
To respond to customer service enquiries.
To improve our website and user experience.
To send you marketing emails only if you have opted in. You can unsubscribe at any time.
4. Legal basis for processing
Contract: processing your order.
Legitimate interests: improving our services and preventing fraud.
Consent: marketing emails (opt-in only).
Legal obligation: tax records and compliance.
5. Who we share your data with
Shipping partners (e.g. Royal Mail, DPD, FedEx) to deliver your order.
Payment processors (Stripe, PayPal, Klarna, Clearpay) to handle transactions securely.
Email marketing platforms (e.g. Mailchimp) only with your consent.
We never sell your personal data to third parties.
6. How long we keep your data
We keep order data for 7 years to comply with UK HMRC tax requirements. Marketing data is kept until you unsubscribe. You can request deletion of your data at any time (subject to legal requirements).
7. Your rights
Under UK GDPR you have the right to:
Access your personal data.
Correct inaccurate data.
Request deletion of your data.
Object to processing for marketing purposes.
Lodge a complaint with the ICO (Information Commissioner’s Office) at ico.org.uk.
8. Cookies
We use cookies to improve your browsing experience. See our Cookie Policy for full details.
